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| We are having attendance issues. I believe it is more of an employee morale issue but wonder if anyone has any suggestions on how to encourage attendance. We only require a doctor's note for absences of 3 days or more. We do have a policy that requires the agent to call in at least one hour before the start of the shift. Thursday, January 31, 2008 was payroll day - today (Friday) 9 out of 22 agents in one department called out sick. Does anyone have a policy stating that some workdays are mandatory, i.e. Mondays and Friday, or the day after a payroll? Or only a certain number of employees can call out sick in one day? I don't think either would be legal but would appreciate any feedback or suggestions.
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| I would take a look at how your policy is written and how you have excessive Absenteeism defined. If it's a moral issue you might want to have a staff meeting and address whatever the issue is causing this problem.
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I would look into PTO instead of sick and vacation days.
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I would put in place an attendance point system. For every attendance issue (other than approved vacation days such as: tardies, absences, leaving early, mis-punching, etc.) points are added to the employee's attendance record. Once employees hit certain point levels, in a set amount of time, diciplinary action is taken. Start with warnings up to and including termination. You can customize it to fit your company needs. If the only complaint you have is the excessive absences then change you policy to say something like "any full day absence requires a note from a doctor, dentist, court, or school function in order to use paid time off". Or begin to track full day absences only and use a point system for that and add zero points it the employee provides a doctor, dentist, court,or school note.
Good luck.
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